Loans/Sales Program Issues
Have you ever tried to log in to the loans or sales application and been greeted with this error message? Well, this article is for you. This is one of the more frequent issues we get tickets about and most of the time, it is a quick fix. There will be 2 guides below, one if you see this message on the Server computer, and the other if you are on one of the workstations. Please follow accordingly
Guide on Server Machine
The Server is the computer that connects all of the workstations to the loans and sales database and where the database is located. If you have this message on the Server, none of the workstations will be able to connect to the loans and sales.
- If you are receiving this message on the server, that means the database isn't running. To resolve this issue, please restart the server computer and it should get the database to start running.
- If this does not resolve the issue on the server, please submit a helpdesk ticket.
Guide on Workstation
Step 1.
Check with whoever is using the server computer. The server computer must be connected to the internet and working properly for all workstations to work properly. If they are having issues, that is why you are receiving this message.
Step 2.
If the Server computer is working fine and only your computer is getting this message, check your internet connection. If you are not able to connect to the internet, that is why you are receiving this message
Step 3.
If you do not have internet on just your computer, check your ethernet cable connection in the back of the computer and create a helpdesk ticket.